WE THOUGHT YOU’D ASK THAT
Why is shipping so expensive?
Unfortunately shipping big flat fragile items is expensive.
We're not in control of these fees.
Our print service provider works with 70 print service specialists across the globe. Delivery fees may vary depend on where you want your products delivered to. However, if you’re ordering your product to America, or Australia, the product which you’ve purchased will be printed as close to your delivery location as possible, packaged at their site then sent to you. This should prevent extortionate delivery fees.
The price of shipping 1 item is generally very similar to shipping 3 - try buy more than one photo to save some cash. Maybe check with a friend to see if they want one of these pictures. Or buy it and save it for them for a special occasion.
Signature Collection VS Silver Collection
Signature Collection
If a picture is simply phenomenal. Sharp, amazing composition, fantastic colours. Then we'll make it part of our signature collection. These are available either signed or unsigned.
Silver Collection
These are the shots which are still great but didn't quite make the cut of the Signature Collection.
These will never be sold with a signature. These are however offered as digital assets.
What’s an acrylic panel
This is the highest quality print that we could get our hands on. We spent a lot of time looking into different papers, different inks, how different inks interact with different papers. UV light resistance, you name it.
We eventually landed on a 12 colour, fine art, scratch resistant acrylic glass with diamond polished edges.
This printing technique takes 8 whole days to produce a singular photo! But the time taken is worth it. This printing technique offers fantastic luminous colours with phenomenal colour depth. Encaptured by a fade resistant coating rated to keep the photo looking beautiful and vivid for 100+ years! Letting you hang your photo where you'd like.
Can I frame the print myself? Do you offer framing?
When looking into how inks & papers interact with one another we found a number of negative reviews from customers who ordered products which weren’t framed.
We’ve chosen to use thicker higher quality paper which better absorbs inks. When these are shipped unframed; rolled up inside a tube, they’d retain their rolled up form leading to customer dissatisfaction.
We may look into shipping unframed pictures in the future, at a lower price point on thinner medium quality paper. Although we’ll have to review the trade-offs ourselves.
Do you offer digital downloads as well as physical prints?
We offer digital downloads of our Silver Collection. We do not offer any digital downloads of our Signature Collection. If you’re interested in using one of our videos that you see on our site then reach out to us by clicking Contact Us below. As you can see they’re equally as good as our photos, however we’ve found it difficult to print a video and hang it on a wall.
Do you offer bulk discounts for interior designers or businesses?
Certainly; if you’re interested in being a repeat customer get in touch.
Click Contact Us below, and we can hop on a call to discuss your expectations.
What if my print arrives damaged?
Please do let us know if the product arrives to you damaged. Send us pictures so we can let our produces know to better package their products so that this kind of thing happens less.
If the piece is signed then we’ll need you to return the damaged piece to us. and we’ll send you an identical one.
If the piece is unsigned then we’ll need proof of the damage. Some clear photos will suffice. After which we’ll decide whether it’s appropriate to partially refund you so you can get it reframed locally or whether we should send you a new piece.
How do do you achieve such high quality prints?
We work with a print on demand service provider. Their quality and ethics really impressed us.
We looked through a number of print on demand providers. We ignored any provider who employed children for lower fees. We also looked for providers who were environmentally inclined. With a no/low plastic consumption. We can't snap encaptured environments if we don't look after the world around us.
"As part of our rigorous procurement processes, we screen our suppliers for compliance with both fair labour and sustainability standards. We look to partner where possible with suppliers who are ISO 14001, ISO 24000 or ISO 26000 compliant. We also actively seek to work with labs who use renewable energy over standard grid electricity.
As a minimum, all our partners must adhere to anti child labour and anti forced labour regulations, as well as providing traceability for all core raw materials."
What a fantastic statement.
Can I get a custom size or crop?
Nope. Sorry
Do you ship internationally?
Heck yeah we do! Well, we’ll try out best… we’re not sure if we can ship to Antarctica.
Will the watermark be on the final product?
Nope. We only add that on there to thwart digital piracy.
Do the colours look exactly like what I see on screen?
No. You screen is likely able to produce colours which simply can’t exist in the rest of the world. Sometimes the pigments simply don’t exist to replicate the colours. Although we’ve looked to work with some of the best professional printers available.
Is the artwork limited edition or open edition?
If a piece of work is signed then it’s part of a limited edition set. There will only ever be 50 signed copies of a photo.
If piece of work is unsigned then it’s part of an open edition set. This gives anyone the opportunity to enjoy our our work.
Can I request a custom photo?
Yes, click Contact Us below to submit your request. However capturing something extraordinary may not be possible. Unfortunately we’re not able to command the clouds, or curate the perfect sunset. If you’re happy to wait then we’ll likely be able to get something good eventually. We can’t make any promises though.
Are the photos original work by the photographer?
Yes.
Can I buy the same image in different sizes?
We’ve chosen to reframe (pun intended) from offering many different sizes on our site as it makes the purchasing process more complicated & messy than it needs to be. The photos are big enough to be a statement piece on a wall. If you’re particularly interested in a specific size click Contact Us below and we’ll do our best to get you what you’re looking for.
Can I customize a photo with text or a message?
Unfortunately not
Is there a certificate of authenticity included with fine art prints?
Did Da Vinci produce a certificate of authenticity for the Mona Lisa?
Currently no. Although this is something which we’re looking to be able to improve on.