Encaptured Environment is a print-on-demand photography business operated by Liam Burgess, based in Jersey, Channel Islands. We sell fine art photographic prints produced to order, as well as prints from a curated selection of contributing photographers. All orders are fulfilled on a print-on-demand basis, meaning each item is produced specifically at the time of your order.

For the purposes of this policy, "we", "us" and "our" refers to Encaptured Environment. "You" and "your" refers to the customer placing an order.

This policy is governed by the laws of Jersey, Channel Islands. As a Jersey-registered business selling at a distance, we operate in accordance with the Distance Selling (Jersey) Law 2007, the Supply of Goods and Services (Jersey) Law 2009, and the Consumer Protection (Unfair Practices) (Jersey) Law 2018. Nothing in this policy is intended to limit or exclude your statutory rights under these laws.

Where customers are located outside Jersey — including in the United Kingdom, the European Union, or elsewhere — we apply the protections afforded by Jersey law as a minimum standard. Customers outside Jersey should be aware that the laws of their own jurisdiction may apply in addition to, or instead of, Jersey law, and we make no representation regarding the application of foreign consumer protection legislation to transactions with us.

All products sold by Encaptured Environment are made to order. When you place an order, your chosen image is printed specifically for you at that time. No two print runs are held in stock. As a result, the specific exemptions available under the Distance Selling (Jersey) Law 2007, Article 13(c) apply to the majority of our products, which are made to the consumer's specifications or are otherwise personalised.

This means that, except in the circumstances set out in this policy, you do not have a statutory right to cancel your order once production has begun, and we are not obligated to accept returns on the basis of a change of mind.

By placing an order with us, you acknowledge that you have read and understood this policy in full.

Because every print is produced to order, we are unable to accept returns or issue refunds on the grounds of a change of mind, dissatisfaction with your own choice of image, size, or format, or any other reason unrelated to a fault or damage attributable to us or our fulfilment partners.

This specifically includes, but is not limited to:

• You ordered the wrong size, orientation, or format

• You changed your mind about the image after ordering

• The print does not match your personal expectations of colour, tone, or mood when viewed in your home environment (note: screen calibration varies — please see Section 10 on Colour Accuracy)

• You found a lower price elsewhere after ordering

• You ordered as a gift and the recipient did not like it

We strongly encourage you to review your order carefully before completing checkout. All available size, finish, and paper options are described in detail on each product listing and in more detail on the product types page . If you have any questions before ordering, please contact us at encapturedenvironment@gmail.com and we will be happy to assist.

We take great care in the packaging and dispatch of all orders. However, we understand that damage can occur in transit, and we take such matters very seriously.

What qualifies as transit damage: Any print or framed product that arrives with visible physical damage caused during shipping — including but not limited to cracked frames, bent or torn prints, water damage, or crushed packaging that has affected the product inside.

What you must do:

1. Inspect your order upon delivery. If a parcel appears significantly damaged externally, you should note this with the courier at the point of delivery where possible.

2. Notify us within 48 hours of delivery by emailing encapturedenvironment@gmail.com with the subject line "Damaged Item — Order #[your order number]".

3. Provide photographic evidence. Your email must include clear photographs of: (a) the damaged item itself; (b) the external packaging; and (c) any internal packaging materials. Without photographic evidence, we may be unable to process your claim.

Failure to notify us within 48 hours of delivery may affect our ability to pursue a claim with our fulfilment partner or courier, and we reserve the right to decline damage claims reported outside this window unless exceptional circumstances apply.

Our response to a valid damage claim:

Upon receipt and verification of your damage report, we will, at our sole discretion, either:

• Reprint and dispatch a replacement item at no charge to you; or

• Issue a full refund to your original payment method.

We will not require you to return a damaged item at your own expense. We may ask you to dispose of the damaged item responsibly once your claim has been resolved.

If your order arrives with a printing defect attributable to production error — such as significant colour banding, incorrect cropping, a blurred print caused by a production fault, or an entirely incorrect image — please contact us within 7 days of delivery with photographic evidence and your order number.

Similarly, if you receive an item that does not match what you ordered (wrong size, wrong image, wrong paper or finish type), please notify us within 7 days of delivery.

We will not charge you for return postage in the event of a production defect or incorrect fulfilment. Our preferred resolution is a replacement reprint. Where a replacement is not feasible or desired, a full refund will be issued.

Please note: minor variations in colour between a digital screen preview and the finished print do not constitute a production defect (see Section 10 on Colour Accuracy). Claims based on subjective dissatisfaction with print quality, rather than an objective and demonstrable production fault, will not be accepted.

If your order has not arrived within the expected delivery window and tracking (where available) shows no movement or confirms a failed delivery:

• Contact us within 21 days of your order confirmation date for domestic (Jersey) orders.

• Contact us within 30 days of your order confirmation date for international orders.

We will investigate with our fulfilment partner and courier. If your order is confirmed lost, we will offer a replacement reprint or a full refund, at your choice. We cannot be held responsible for orders delayed or lost due to: incorrect delivery addresses provided by the customer; failed delivery attempts where no one was available to receive the parcel and no safe location was agreed; or delays caused by customs procedures for international shipments.

It is your responsibility to ensure the delivery address entered at checkout is accurate and complete. We are unable to refund orders returned to us as undeliverable due to an address error on your part, though we may, at our discretion, offer to reship at a cost to you.

As our products are made to order, we do not operate a standard returns process for unwanted goods. Returns are only accepted in the following circumstances:

• The item arrived physically damaged in transit (Section 5)

• The item has a demonstrable production defect (Section 6)

• We have explicitly authorised a return in writing in advance

We will not accept or be responsible for items returned to us without prior written authorisation. Unauthorised returns will not be refunded and may be disposed of if unclaimed.

Where a return is authorised, we will provide you with the return address and any specific packaging requirements. You are responsible for ensuring the item is packaged securely for return. We recommend using a tracked and insured service. We will not be liable for items lost or further damaged in return transit.

Where a refund is due and approved by us, it will be processed within 14 calendar days of our confirmation that a refund is owed. Refunds will be issued to the original payment method used at checkout. We are unable to issue refunds to a different payment method, bank account, or in an alternative currency.

Please note that depending on your payment provider, it may take an additional 3–10 business days for the refund to appear in your account. We have no control over this processing time once the refund has been issued from our end.

Fine art photography printing is a highly technical process, and colour reproduction is inherently subject to variation between: the device on which you viewed the image (monitor, laptop, phone, or tablet); the calibration of that device; the ambient lighting in your environment; and the specific paper and finish type selected.

We make every effort to ensure our prints are colour-accurate and true to the original files. Our fulfilment partners use professional-grade calibrated printers and colour-managed workflows. However, we cannot guarantee an exact match between what you see on your screen and the final printed product. This is a characteristic of the printing process and does not constitute a defect.

If you have specific colour requirements or concerns prior to ordering, please contact us before placing your order. We will always do our best to advise.

Encaptured Environment also sells prints of work by contributing photographers. These prints are subject to the same terms and conditions as our own work. All prints are fulfilled on a print-on-demand basis regardless of whose work is featured. The same policies on damage, defects, cancellation, and refunds apply equally to third-party photographer prints.

Questions relating to specific images should be directed to us at encapturedenvironment@gmail.com, and we will liaise with the relevant photographer where necessary.

If you wish to cancel your order, you must contact us immediately after placing it — ideally within 1 hour — by emailing encapturedenvironment@gmail.com with your order number and the subject line "Order Cancellation Request".

Due to the automated nature of our print-on-demand fulfilment, orders are typically sent to production very shortly after being placed. We cannot guarantee cancellation is possible once an order has entered production. If your cancellation request is received before production has commenced, we will cancel the order and issue a full refund. If production has already begun, cancellation will not be possible and this policy's general terms will apply.

This policy applies to consumer transactions only. If you are purchasing as a business (i.e. not as a private individual for personal use), different terms may apply, and the consumer protections described in this policy may not extend to you. Please contact us prior to placing a business order to discuss applicable terms.

Nothing in this policy affects your statutory rights under Jersey law. In particular, under the Supply of Goods and Services (Jersey) Law 2009, you are entitled to goods that are of satisfactory quality, fit for purpose, and as described. Where goods fail to meet these standards, you have the right to a remedy regardless of any terms in this policy. If you believe your statutory rights have been violated, you may contact the Jersey Consumer Advice Service via the States of Jersey Infrastructure and Environment Department at Union Street, St Helier, Jersey, JE2 3DN.

For any returns, refund, or damage enquiry, please contact us at:

Email:‍ encapturedenvironment@gmail.com

Website:www.encapturedenvironment.com

Business address: (no address yet, we're working on this)

We aim to respond to all enquiries within 2 business days. Please include your order number in all correspondence.